Monday, May 2, 2011

Bad luck, good luck, and a whole lot of gratitude at Bella Rose B&B!

First the bad luck:  The month of May sure had an ominous way of starting out for us!  But, I guess if people in this innkeeping business do it for any great period of time, we're all bound to experience a little bit of what my husband, Chris, and I are saying is our "worst nightmare".  After all, most of us do this in old houses, right?  Well, Sunday morning at approximately 8:10 a.m. the ceiling in the downstairs part of our private quarters decided to open up and dump what seemed like gallons of water on the floor, furniture, woodwork, and whatever else it could find.  Talk about instant stress and disbelief!  I just remember screaming "CCCCHHHHHRRRRRIIIIISSSS!!!  Could not believe my eyes!  Catastrophe has struck, or so it seemed.  Chris flew into the basement and quickly turned off the water -- the water that was going to be used for showering our full house of guests...in the morning...before breakfast.  How can this be?  What the heck happened?  No time to figure that out now as we mopped up the mess as best we could, all the while the first course was forgotten in the kitchen and getting ruined.  Oh, this is just great, right?  Not only do we have two bathrooms (out of three) without ANY water, I have only two out of three courses on track, and it is roughly 40 minutes till breakfast "is served". 

Now the good luck:  Trying to gain composure and figure out our next move, Chris went to inform our affected guests of the problem.  Only one out of four people had showered so we opened up our bathroom to the ones "in need".  While he took care of that, I tended to get breakfast moving along and was determined this wasn't going to get the best of me.  It was going to be okay, somehow, as my hands shook and brain felt even fuzzier than usual (lol). And, it was.  Turns out we were the only ones who seemed bothered by this "little inconvenience" as everyone else found it humorous and exciting.  Hard to believe, right?  So, even though it looked like we hit a bit of bad luck, we sure felt good luck shine down on us as we realized:  a) the problem was in OUR part of the house and repairing it would be easier than if it was in guest space, b) it is not yet the high season so we had time this week to fix it, c)  we had very understanding guests.


The gratitude:  We thought we had the worst problem ever imagined and, yes, it threw us in a tizzy.  But, it could have been so much worse!!!  When we realized the good luck we had in the middle of the bad luck, we felt such a feeling of gratitude overwhelm us.  And, it is all thanks to our wonderful, understanding, flexible guests.  They couldn't have been better about the whole thing and seemed to take it much better than their hosts.  Talk about a conversation starter at the table, too!  We could have had such different people, with such a different attitude, that would have made a bad problem, worse.  But, we didn't.  And are we ever grateful.

Now you'll know that Chris not only discovered the problem, it was fixed that afternoon.  A valve in the shower was the culprit, and thankfully easy to replace.  And, the rest of what needs fixing in our area of the house sure seems like a piece of cake to take care of as well. 

A disaster came but did not destroy the morning and yes, we are counting our lucky stars today.  But, really, truth be told, it was our fabulous guests that made it so much easier to handle.  To them, we say "thanks"! from the bottom of our hearts!

Whew.  Glad that's over.  I sure hope this month improves from here, though, and I'm not just talking about the weather!!!

1 comment:

  1. Renee and Chris,
    I was so moved by your blog. Being there that weekend was one of the most memorable times I ever had. You and Chris go above and beyond to make your guests feel special.....we felt like family! Your breakfast (even the morning of the water disaster) was without flaw and exceeded our expectations every morning. Thank you so much for the great memories, the wonderful conversation, and the laughs!! I can say without a doubt, that you and Chris made our 12th anniversary so special! You will be seeing us again and look forward to doing it all over again!! (Even with the water!!!!) Mike and Shannon Phelan

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